Positive Feedback Straight To The (Instructor) Source

Like many others, I, assuredly, appreciate hearing a compliment when genuine. ClassPass, Yelp, Google and others, for better or for worse, have offered a platform for clients to give compliments & hurl criticism to small businesses. (Personally, when reading the most outlandish of negative comments anywhere on the internet I think to myself, everyone deserves a voice but has everyone earned a microphone…?) 

I remember feeling like I'd “made it” somehow 12+ years ago in NYC when I received an alert my cycling class had been reviewed for the long-dead “Rate Your Burn” website. (IYKYK!)

Several of my studio clients agreed that when a founder or manager directly shares a customer's positive public review or positive private message about a class with the instructor whose class it was…there are no downsides. Taking the time to personally forward an email or screenshot a ClassPass review with a thoughtful and encouraging preface is great leadership.

When was the last time you one-on-one shared a positive class review with an instructor on your team? 

What about the last time you shared a positive class review with the instructor-group-chat?

As ever, I'd love to hear from you if you're inclined to share. 

Have a great rest of your week!

Noël